Refund Policy

Exchange and Refund Policy :
If you are not satisfied with your experience, we are here to help you. Our Exchange and Refund Policy is effective 7 calendar days from the day you have received your order. We hope to build trust and long-term relationship with our customers so we aim to provide excellent service quality and fair compensation available to resolve your problems.

Wrong information/Item Model Change/Order Cancellation :
In the event that you may have submitted wrong information when making your order or you may have chosen the wrong item model and needs to be corrected, you can do so by notifying us via Email "support@sewtag.com" within 12 hours after you have received your email order confirmation. We also encourage all our valued customers to provide us with a complete and precise information (name, address, and if possible, a contact number). 
Cancellation request must be sent to us within 12 hours upon receiving the order email confirmation. 
Orders can no longer be cancelled or changed once the shipment has begun.

Sewtag will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.


You are eligible for an Exchange/Refund if :

1. You have received the wrong item.
2. The item you received is defective.
3. The item is damaged upon arrival.
4. The item does not look or work as was advertised on our website.
5. The item didn’t arrive 15 days after expected arrival time.

How to request for an Exchange or a Refund?

Send us an email to support@sewtag.com
For damaged/defective items, please do attach at least 2 screenshots of the item indicating the damaged part or describing its defect.
Items must be returned to us in its original packaging, unused and in the same condition,when it arrived. Please also include the actual receipt of the order as proof of purchase.
How long can the refund be processed?

Returns usually take 3-5 weeks to be processed. On some cases, delays in delivery may occur. Only when we have received the item shall the inspection can proceed. Refunds will be paid through the original type of payment when the purchase was made and may be processed within a certain amount of days. 

The tracking site says Delivered but I haven’t received my order yet :

Please note that we provide a tracking number to each customer. It is customer’s responsibility to track down their orders. Kindly contact your local post office if the parcel arrived at your destination country. We are not responsible for any stolen packages.